In the most recent survey of e-Government services by the American Customer Satisfaction Index, Social Security's online services earned the highest overall score of 79 percent satisfaction. (The average score for the Federal government was 75.)
In particular, the Retirement Estimator scored 89, tops in the federal government. The Retirement Estimator provides immediate retirement benefit estimates based on your earnings record to help you plan for your retirement. The online Retirement Estimator is a convenient financial planning tool, because it eliminates the need to manually key in years of earnings information. The estimator also lets you create "what if" scenarios.
For example, change your "stop work" dates or expected future earnings to create and compare different retirement options. Check it out at www.socialsecurity.gov/estimator.
Also earning high marks from the public were our online Retirement Application and Medicare Extra Help Application, with each scoring 87.
In a separate survey, Nextgov, a Web site devoted to technology and the federal government, listed www.socialsecurity.gov as one of the top five federal Web sites in its review of best online practices.
Much of the online information is also available in Spanish, as well as 14 other languages. Numerous documents are accessible to people who use screen readers, magnifiers and voice recognition software.
To learn more, see the recent press release about Social Security and the American Customer Satisfaction Index at www.socialsecurity.gov/pressoffice/pr/onlineservices-accolades-pr.htm.
See the site at www.socialsecurity.gov.
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Autor(en)/Author(s): Gregory J. Hartman
Quelle/Source: Mansfield News Journal, 21.04.2009
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