Filnet, Inc., headquartered in Washington, DC, provided the web design, content management and web architectural support underlying the revamped dc.gov site. The company successfully redesigned and increased the prominence of 29 online applications and implemented a new look, feel and navigation to the entire dc.gov web presence. The company has 11 additional applications under development for the portal. Filnet also put into service multiple content management systems, provided the capability for translation into seven different languages, and a mechanism to communicate special alerts such as closures and emergencies to citizens automatically.
Filnet analyzed the dc.gov search logs and usage patterns to construct a profile of visitors' needs. The company also compiled comments that site visitors provided in online forms that requested feedback. Using this data and knowledge gained from five years of experience working with OCTO and other city agencies, Filnet retooled the city's portal to offer citizens what they wanted.
The newly designed site includes a top 10 list of the "Most Popular Online Services," which will change according to visitor usage, and "Featured Sites" to provide easy access to the most requested online applications. Other enhancements include real-time information on events and activities in the city as well as previously launched services that allow citizens to renew driver's licenses and vehicle registration, pay tickets, register for or renew Master Business Licenses, and even get alerts of city agency, school and street closures, among other enhancements that Filnet provided.
In the 2002 Brown University E-Government Survey, the District of Columbia ranked number eight overall among U.S. cities. This benchmarking survey ranks U.S. cities on 25 e-Government initiatives that are recognized as the standard for online citizen services.
Filnet, Inc. (www.filnetinc.com), headquartered in Washington, DC, provides web development services, content management applications and distance learning applications for the public sector and corporate organizations. Filnet conducts thorough assessments of each customer's unique needs and custom builds applications to their specific requirements. This needs-based approach earned Filnet a place in SNAP.com's "Top Fifty Award" for its earlier work on dc.gov. Other Filnet clients include Kodak Polychrome Graphics, Keane, Inc., Caterpillar, and Prince William County Schools, VA. Filnet, Inc. is a privately held minority-owned company founded in 1996 by President and CEO, Chris Baltazar. The company has seen profits every year since inception and currently employs 14 full-time web and software developers.
Quelle: PRNewswire
