Taxpayers appear more satisfied dealing with the feds over the Web than they do interacting with government employees directly, a new customer-satisfaction survey suggests. The same study, conducted for the University of Michigan by ForeSee Results, a customer-satisfaction advisory consulting firm, shows that surveyed government Web sites, on average, outscored those from the private sector.
Weiterlesen: Government Web Sites Offer More Efficiency At Lower Cost
The Environmental Protection Agency plans to unveil the first stage of a governmentwide system in January 2003 that will make it easier for the public to comment on proposed rules and regulations.
Kudos to Elliott Masie and Mayor Ken Klotz for initiating a conference about how government can use electronics to meet the needs of citizens.
Some of the administration’s e-government initiatives will put pay and other human resources information online, making life much easier for federal employees, an Office of Management and Budget official said Friday.
Weiterlesen: E-government projects aim to simplify paperwork for feds
Now that the E-Government Act of 2002 has passed, federal Webmasters have their work cut out for them trying to meet the bill's requirements to upgrade and standardize agency Web sites. But just how fast and far they will go remains uncertain.