Weiterlesen: U.S. gov't plans to respond to e-mail within two days
Weiterlesen: USA: Feds Promise Two-Day Response to E-Mail Inquiries
The General Services Administration launched USA Services today, an e-mail and phone system that taps 12 agencies to provide answers to questions. The service, accessible through the FirstGov Web site, connects citizens to the government's call center in Pueblo, Colo. The staff can answer many questions within hours and almost all within two days, said M. J. Jameson, associate administrator for the Office of Citizen Services and Communications, at a news conference today.
Citizens with questions about federal services often do not know where to direct their inquiries, said Mark Forman, the Office of Management and Budget's e-government and information technology administrator. Now they can make one phone call or send a single e-mail and receive an accurate and timely answer.
Weiterlesen: USA: GSA promises accurate and timely customer service center
The U.S. General Services Administration has launched what it calls the "first comprehensive customer service department for citizens" in the U.S. government, with a goal of responding to questions by Web, e-mail, or phone within two business days.