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While it is true that government Web sites and other constituent services are not driven by the same profit motives as their counterparts in the private sector, many of these sites rated as well as their for-profit counterparts, in some cases even better -- in a survey conducted by ForeSee Results for the University of Michigan's E-Government Satisfaction Index. Highest-rated sites include the National Women's Health Information Center Web site and NASA's main page.

Weiterlesen: USA: E-Gov Sites Rate High Customer-Satisfaction Scores

Customers give federal Web sites better performance scores than offline government functions, but slightly worse scores than the national average of a general-purpose customer satisfaction index.

The new quarterly survey, released today, encompassed 22 federal Web sites that use the American Customer Satisfaction Index (ACSI) developed by the University of Michigan.

Weiterlesen: USA: Health site earns top marks in e-gov user satisfaction survey

Security vendors pitch PKI alternatives that cut costs and management headaches

Public-key infrastructure technology was once so cool. Its combination of encryption, digital certificates and other technologies appeared to be a foolproof way to ensure the security of electronic transactions. It gave agencies the tools they needed to replace paper documents with electronic ones and paved the way for electronic government.

Weiterlesen: USA: Secure transactions with no strings attached

New E-Government Satisfaction Index from University of Michigan and E-Gov Partner ForeSee Results Reveals Satisfaction With Some E-Gov Sites Catching Up to Private Sector

Federal e-government initiatives are showing clear signs of moving into high gear, with performance levels that sometimes rival those of private industry, according to data released today by the University of Michigan. The data is part of the E- Government Satisfaction Index, a customized special report of federal government websites from the American Customer Satisfaction Index (ACSI), which measures a wide range of companies on a quarterly basis and is produced in partnership by the University of Michigan Business School, the American Society for Quality, the CFI Group, and ForeSee Results.

Weiterlesen: USA: Government Websites Evolve to Rival Private Sector

Putting smart cards to work as governmentwide credentials as well as for building and system access is a long-term goal—and a moving target.

This week, the General Accounting Office’s Joel C. Willemssen told a House Government Reform subcommittee that smart cards with laser-readable optical stripe memory, similar to compact disk technology, can store far more information than current smart cards.

Weiterlesen: USA: Smart card of a different stripe: optical