"The Web site, as our citizens see it, has definitely changed," said Bob Maxbauer, Havelock's director of information technology. "The first step was literally made two years ago. That was the commitment to go e-government. Then we had to build the software infrastructure."
Pay your water bill. Apply for a building permit. Enroll in a summer recreation program.
All are services that have traditionally required trips to town hall, usually during the workday hours of 9 to 5. But in a growing number of communities, they are tasks you will be able to cross off your to-do list whenever you choose, simply by booting up the computer.
Accenture on May 4 released its fifth global e-government study, which ranked the maturity of programs in 22 countries and examined their status and future steps. This year, for the first time, the report includes a study of citizens in 12 counties, looking at their use of and satisfaction with e-government services.
Following the April 15 release of a request for information to vendors to come up with the architecture and solutions for three lines of business, officials want the information to influence the agency officials' budget preparations, said Richard Brozen, on detail from NASA to support OMB's Federal Enterprise Architecture-Program Management Office.