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Sonntag, 27.10.2024
Transforming Government since 2001
Government websites trail leading consumer websites in customer satisfaction

Government websites have come a long way over the past 18 months, at least in terms of providing a better user experience, but there’s still plenty of room for improvement, according to a recent study on customer satisfaction.

Weiterlesen: USA: Raising the Bar

Government job seekers can receive even more detailed information through e-mail alerts using the online job search portal.

Office of Personnel Management officials announced improvements to USAJobs this week, which is part of the Recruitment One-Stop e-government initiative. Job seekers who are registered with the search agent functionality on the USAJobs site can receive expanded notifications, including salary and closing date, OPM officials said.

Weiterlesen: USAJobs adds features

The latest American Customer Satisfaction Index shows constituents are getting happier with the efforts of public agencies to provide services and information online. A number of CRM vendors have been tailoring products to meet government Web-site needs, and more are sure to follow.

Weiterlesen: USA: E-Government Satisfaction Up

Website Has 66 Million Visitors Logged and 600,000 Online Resumes Created

U.S. Office of Personnel Management (OPM) Director Kay Coles James today announced the latest USAJOBS website improvements. The improvements benefit job seekers who are registered with the USAJOBS job search agent functionality to receive job announcements by e-mail. With the latest enhancements, job seekers are now receiving expanded information in their job search notices including salary and closing date. This enhanced content gives job seekers more decision making data right in their e-mail.

Weiterlesen: USA: OPM Announces Latest USAJOBS Website Improvements

Anne Kelly, chief executive at the Federal Consulting Group, a Treasury Department office that helps agencies participate in the index, said the latest findings show that federal Web sites "are getting in touch really good with their customers" as they make improvements based on user feedback.

Weiterlesen: USA: State Department, FAA Web Sites Most Improved

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