As new technologies are driving and reshaping Governments throughout the world by improving public services delivery and engaging citizens Tanzania is yet to fully utilise Information Communication Technology (ICT) because of poor infrastructure, inadequate human capacity and legal framework.
The services include e-procurement, payment of bills and taxes, licensing, downloading of government forms, online services, public information and business opportunities.
The Economic and Social Research Foundation through its Tanzania Knowledge Network (TAKNET) has introduced a topic for discussion to explore how the country can take advantage of emerging technologies to improve government service delivery and citizen’s engagement through e-government, mobile-government and the use of web 2 technologies like Twitter, Wikis, blogs and other social networks.