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Samstag, 23.11.2024
Transforming Government since 2001

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  • Studie: e-Government in Europa verbessert

    Eine Studie unter den EU-Mitgliedsstaaten zeigt, dass Österreich an der Spitze des Online-Umsetzungsgrades des behördlichen Dienstleistungs-Angebotes steht.

    In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und Schweiz sind 40 Prozent der grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar. Insgesamt beträgt der Online-Umsetzungsgrad über alle Dienste hinweg 65 Prozent. Ohne die zehn neuen EU-Länder liegt der Anteil der vollständig online verfügbaren Dienste bei 46 Prozent, was einer Zunahme von vier Prozentpunkten gegenüber der letzten Untersuchung ein Jahr zuvor entspricht. Beim Umsetzungsgrad erreichten die 18 Länder der vorherigen Studie einen Fortschritt von sechs Prozentpunkten von 66 auf 72 Prozent Die Erhebung wird jährlich von der Management- und IT-Beratung Capgemini im Auftrag der EU Kommission durchgeführt. Untersucht werden 20 von der EU definierte Dienstleistungen für Bürger und Unternehmen, die über insgesamt rund 14.000 einzelne Stellen angeboten werden.

  • Studie: e-Government in Europa weiter verbessert

    Deutschland erzielt mit die höchste Wachstumsrate, bleibt aber im Mittelfeld

    In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und Schweiz sind nun 40 Prozent der untersuchten grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar.

  • Studie: E-Government in Europa weiter verbessert

    Deutschland bleibt im Mittelfeld

    In den 25 Mitgliedsstaaten der Europäischen Union sowie Island, Norwegen und der Schweiz sind nun 40 Prozent der grundlegenden behördlichen Dienstleistungsangebote vollständig online verfügbar. Insgesamt beträgt der Online-Umsetzungsgrad über alle Dienste hinweg 65 Prozent. Ohne die zehn neuen EU-Länder liegt der Anteil der vollständig online verfügbaren Dienste bei 46 Prozent, das entspricht einer Zunahme von vier Prozentpunkten gegenüber der letzten Untersuchung ein Jahr zuvor.

  • Studie: Elektron. Behördendienste haben fast überall in der EU Einzug gehalten

    Über 90 % der öffentlichen Dienstleister sind nun auch im Internet vertreten, und 48 % der grundlegenden öffentlichen Dienste können vollständig interaktiv in Anspruch genommen werden. Zu diesem Ergebnis kommt der fünfte Jahresbericht der Kommission über elektronische Behördendienste in Europa. Wie die Verfügbarkeits- und Interaktivitätsdaten zeigen, haben die neuen EU-Mitgliedstaaten nun den Stand der EU-15 von vor zwei Jahren erreicht. Nun geht es darum, dass die angebotenen elektronischen Behördendienste auch möglichst breit und oft genutzt werden, damit die Bürger und Unternehmen auch tatsächlich in den Genuss der möglichen Effizienzgewinne kommen (siehe IP/05/41).

  • Studie: Onlinedienst der Behörden: Ziemlich verstaubt

    Wer einen Internetzugang hat, braucht eigentlich kaum noch aus dem Haus zu gehen. Fast alle Unternehmen bieten ihre Produkte und Dienstleistungen inzwischen über das weltweite Datennetz an. Nur bei der öffentlichen Verwaltung hapert dieser Service derzeit noch. Im europäischen Vergleich liegt Deutschland nur im Mittelfeld.

    Fast zwei Drittel der Internetnutzer sind unzufrieden mit den Onlinediensten der Behörden in Deutschland. Sie kritisieren unzureichende oder häufig veraltete Informationen auf den Websites der öffentlichen Verwaltung. Zudem finden die Nutzer dort oft nicht die gewünschten Beratungsangebote.

  • Study: Canada world leader in e-government

    But experts say there's still room for improvement

    Canada leads the world in the online delivery of government services for the fifth straight year, says a report released yesterday.

    But it could still do better, noted the report by international consulting firm Accenture, which reviewed the quality of e-government services in 22 countries, including Canada and the United States.

  • Study: Citizens not using e-gov, prefer telephone

    Despite having invested billions of euros moving services and information resources online, governments around the world are still struggling to meet citizens’ growing expectations for better customer service, according to the results of a report from IT consulting firm Accenture.

    The study was a leadership assessment of the overall service maturity of 22 national governments in North America, Europe and Asia based on the breadth and depth of the e-government services they offer, as well as leadership assessments along several key categories. The company also surveyed 9,000 adults in the same 22 countries to uncover their perceptions and customer experiences interacting with their government online, in person or via phone.

  • Study: E-government still falling short

    E-government initiatives around the world still fail to meet citizens' growing expectations for better customer service, despite governments investing billions of dollars to move services and information resources online.

    This is according to Accenture's sixth annual global report on government service delivery, entitled “Leadership in Customer Service: New Expectations, New Experiences”.

  • Study: Europe makes greatest gains in 'e-readiness'

    Europe is creating a thriving e-business environment by driving broadband growth and investing in public and private Internet initiatives, according to a report released Wednesday.

    The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

  • Study: Europe makes greatest gains in 'e-readiness'

    Europe is creating a thriving e-business environment by driving broadband growth and investing in public and private Internet initiatives, according to a report released Wednesday.

    The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

  • Study: Public Sector Title Holding the slide rule up to EU-funded research

    EU-funded research has played a key role in transforming Europe’s public services in recent years, but more can be done to ensure they benefit fully from developments in information technology (IT), according to a recently published study on the sector.

    While making a valuable contribution to Europe, the findings of a 30-month study, measuring the impact on the public sector of EU-funded research, show that more could be done to match projects’ objectives to the reality on the ground.

  • Study: U.S. not the leader in e-Government

    The United States ranks third, behind South Korea and Taiwan, in a comparison of national government Web sites and electronic government initiatives, according to a new study of 1,667 national government sites from 198 nations.

    Although the U.S. government did rise one slot in the rankings from last year, it is falling behind other countries in broadband access, public-sector innovation and implementation of the latest interactive tools to federal Web sites, according to a study released Aug. 17 by the Brookings Institution, a Washington-based think thank.

  • Study: UK fails to climb online services league

    The government is strugg-ling to improve online services to citizens in spite of huge investment, according to a study by Accenture, the consulting and technology services company.

    Its sixth annual report on progress around the globe shows the UK still ranked about 10th, but with the comment that it is poised to make significant progress. Canada was ranked first for the fifth consecutive year, the US came second, Denmark and Singapore tied at third.

  • Study: Want E-Gov? Pick Up the Phone

    In an attempt to find out which electronic channels work best for local governments -- and what local citizens think of the channels available for using e-government services -- the United Kingdom's Office of the Deputy Prime Minister conducted a study called the e-Citizen National Project.

    It's really about why some people adopt e-services and others don't, which we looked at in the Spring 2004 issue of Government Technology's Public CIO. Writer Bill Eggers found that in the United States, our various levels of government have serious work to do to attract more people to e-government.

  • Survey: 2007 Will Be A Strong Year For Selling Content Management

    Health-care and e-government applications are key industry drivers, survey finds

    VARs and service providers in the document and content management market believe 2007 will be a very good year, with 60 percent expecting increased sales compared to 2006 and 28 percent predicting that revenue will increase "significantly."

  • Survey: EU doctors slow to adopt eHealth practices

    The use of ICT in the healthcare sector is becoming a daily practice, as general practitioners increasingly use computers either to store medical patients' data or assist patient consultation, according to a recent survey.

    A report entitled 'Benchmarking ICT use among general practitioners in Europe', one of several EU pilots on eHealth indicators, shows that on average, 87% of European doctors use a computer. Furthermore, 80% of the practices in the 27 EU countries store administrative patient data electronically and computers can be found in 78% of consultation rooms.

  • Survey: Online Government now a reality almost everywhere in the EU

    Over 90% of public service providers now have an on-line presence, and 48% of basic public services1 are fully interactive, says the European Commission’s fifth annual survey of online government services in Europe. Availability and interactivity measures show that EU’s new Member States are now where the EU 15 ones were just two years ago. The challenge now is to ensure that online government services are used as widely and extensively as possible, so as to deliver the maximum possible efficiency gains for business and citizens (see IP/05/41).

  • Survey: U.S. government Web sites do not disappoint

    Government Web sites are meeting the needs and expectations of their users, by and large, through improved navigation and the addition of more meaningful content, according to a recent report.

    The latest findings of the American Customer Satisfaction Index (ASCI) E-Government Report show that health information sites and government career sites, in particular, have exceptional customer satisfaction scores.

  • Survey: UK slipping in e-government league

    The UK has slipped in the world e-government rankings, according to the latest research from IT services and consulting group Accenture.

    In a survey of 22 countries the UK has fallen from 9th to 12th in the maturity of its e-government services, Accenture found.

    Accenture said, however, it was ranking the UK 10th, because it was so close to Sweden and the Netherlands, which only scored marginally ahead of the UK.

  • Sweden leads E.U. in offering online public services

    Sweden has the best record in offering online public services among the 25 members of the European Union, according to a survey published by the European Commission on Tuesday.

    The survey, carried out by IT consultancy Capgemini SA in October 2004 into the availability of services online, found that Sweden was the most advanced country, scoring an 89 percent rating for sophistication of available services. Austria was a close second with an 87 percent rating, followed by the U.K. and Ireland, both with 84 percent.

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