The chief of the Overseas Workers’ Welfare Administration (OWWA), Hans Leo Cacdac, would read messages aloud from his computer screen posted by OFWs from different parts of the world. He replies to questions regarding scholarships and business loans, while also taking the time to greet overseas workers who are happy to see the OWWA administrator waving to them online. By leading his institution in its digital journey, Cacdac has transformed OWWA into a modern, responsive agency, much to the delight of many of its members.
Unfortunately, we don’t see similar initiatives in other agencies, including departments that have so many services that few people know or understand. Hopefully, this will soon change based on the presentation given by Assistant Secretary Alan Silor of the Department of Information and Communications Technology (DICT) during a recent conference on “Digital Transformation for the OFW Sector” organized by the Blas F. Ople Policy Center.