Launched at the end of 2005, the new and innovative e-government project is now making it faster, easier and more efficient for home movers to update their records with the council.
They only have to fill out a simple on-line form, whizz it over to the council, and staff will do the rest by informing all the relevant services of the move.
Liverpool City Council's executive member for central services, Councillor Richard Marbrow, said: "This new on-line form is a great idea, and a fantastic addition to the huge number of essential services our customers can now take advantage of on-line.
"We know that moving home can be one of the most stressful situations in the world, and there are usually a-hundred-and-one things to think about - but there's no reason why paperwork and red tape should be one of them.
"Every day, the city council is working on new ways to make life easier for customers, using technology, and this is what this project is about - doing our bit to take the hassle out of moving house with a quick, easy on-line service."
To access the on-line 'change of address' service all customers have to do is log on to the council's website at www.liverpool.gov.uk, select 'on-line forms' on the right of the screen, and then select 'Change of address form'.
And from 27th February, customers can also take advantage of just ONE call to Liverpool Direct on 0151 233 3049 or ONE visit to any of city's One Stop Shops to change their address details with ALL council services - instantly.
The on-line 'change of address' service is the latest in a number of new on-line services which customers can access at any time of day or night.
The e-government team is working with Neighbourhood Services to develop the 'Neighbourhood Information Service' which allows residents to inform the council of any problems in their area by navigating a comprehensive, on-screen map. If a street lamp outside a resident's house is not working, they can simply click on it on the map and the problem will be dealt with by the relevant service.
The planning and e-government teams are collaborating on a new on-line 'Planning Wizard', informing people if they need planning permission before making alterations to their property.
And social services is taking advantage of the e-government revolution by developing a 'Supporting People Directory', which will tell people who need access to care what support is available in their area.
Customers can already pay their council tax, learn about the Big Dig, apply for a place at a school and perform many other tasks using the site.
People without internet access in the home can log-on for free at any library in the city, or via any one of the city's network of pavement pods.
Quelle: eGov monitor, 08.02.2006
