Utah’s official website (www.Utah.gov) and its customer support team were recently honored with the 2010 Government Customer Support (GCS) Excellence Award in the category of Technical Excellence – Utah.gov’s 3rd GCS Excellence Award. The GCS Excellence Awards are presented annually on behalf of Cgov Community of Practice (www.fedhelpdesk.roc.noaa.gov) to recognize government excellence in customer service.
The awards spotlight the very best in government customer service in four categories: teamwork, technical excellence, customer focus, and overall excellence. Winners and other finalists are selected based upon independent scoring by a panel of judges from both the public and private sectors.
Winners were acknowledged at the 9th Annual Government Customer Support Conference and Expo in Alexandria, Virginia on April 19, 2010. This year, Utah.gov took home the top prize in the Technical Excellence Category. Utah.gov was the only state government website to have its customer support team honored.
“We are very honored to receive this recognition,” said J. Stephen Fletcher, Chief Information Officer for the State of Utah. “We live in a technology-rich state where citizens demand exceptional service and innovation. This award shows that our Utah.gov customer support team is outstanding and we will continue in our efforts to provide services that enable government to operate more efficiently.”
Utah.gov is the entry point to over 1,000 online services and benefits over 2.7 million residents in the State of Utah. Utah.gov provides citizens and businesses with more convenient options for interacting with government. Through Utah.gov, citizens can find public meetings, renew their vehicle registration, renew a driver license, buy a hunting and fishing license, register a business, find a transparent state budget, and much more. Utah.gov received an unprecedented 20 awards in 2009, making it the nation’s most honored state website.
About Utah.gov
Utah.gov is the official Web portal for the State of Utah (www.Utah.gov). It was ranked first in the nation in the Center for Digital Government’s 2009 Best of the Web competition and also ranked first in the 2008 Digital States Survey by the Center for Digital Government. It is managed and operated without tax funds through a public-private partnership between the state and Utah Interactive, the Salt Lake City-based official eGovernment partner for the state of Utah. Utah Interactive is part of eGovernment firm NIC’s (NASDAQ: EGOV) family of companies.
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Autor(en)/Author(s): Rich Olsen
Quelle/Source: Business Wire, 14.05.2010
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