Social media websites like Twitter and Facebook have been at the forefront for consumers to get quick responses and resolutions for their troubles with brands.
The Government of India on Tuesday said that 99% telecom-related complaints get resolved on Twitter.
“After the launch of Twitter Sewa by the Minister of Communications Manoj Sinha in August last Year for registration and resolution of complaints, about 99% of the complaints have been resolved through the social media,” the government said.
It further added, “As per data released by BSNL, as on April 15, 2017, it has received a total number of 27,988 complaints and has resolved 27,965 grievances with a resolution rate of 99.91%.”
In August 2016, the Ministry had adopted Twitter Seva as a ‘customised e-governance delivery service platform.’
It was the fourth ministry in the NDA government to adopt the portal behind Ministry of Commerce, Ministry of External Affairs and Ministry of Railways.
“The Telecom Minister having twitter account @manojsinhabjp has been calling for daily status reports on resolution of telecom and postal related complaints received through this platform. Similarly, India Post has handled 27,000 tweets and resolved them promptly,” the government said.
“In case of Telecom, consumer complaints relate mainly to telephone bills, broadband connectivity, faulty connections, shifting of landline phones and wi-fi hotspots, while in the case of postal services complaints are mainly in the nature of slow delivery of their articles containing PAN Cards, Roll numbers, parcels, money orders and medicines etc. Issues relating to repairs of Post Office buildings, technical issues with saving banks accounts are also sorted out quickly,” the government added.
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Quelle/Source: Zee Business, 25.04.2017
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