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eGovernment Forschung | eGovernment Research 2001 - 2017

Individuals will soon be able to open a new bank account with just their SingPass, avoiding the tedious process of filling up application forms with personal particulars, as part of the Government’s plans to make digital services more pervasive and friendly to users.

The three local banks — DBS, OCBC and UOB — as well as Standard Chartered Bank will take part in this pilot programme that will kick off in the second quarter of this year, as the Government extends the benefits of convenience and productivity of its MyInfo service to the commercial sector, Second Minister of Finance Lawrence Wong said yesterday. MyInfo was officially launched last May to simplify certain e-Government transactions.

“One inconvenience that citizens sometimes face is the need to submit the same data repeatedly to different government agencies, and provide supporting documents to verify their data,” Mr Wong said during the Committee of Supply debate for the Ministry of Finance’s budget.

“To address this, we launched MyInfo last year to allow citizens to automatically fill up digital forms with just one click. This will reduce the time spent filling up forms or having to submit supporting documents like the CPF statement repeatedly.”

Later this year, all SingPass users will be able to make use of this service to automatically pre-fill their basic personal details such as name, IC number, address and contact number, as soon as an online form loads. By next year, citizens can look forward to this convenience for more than 150 government digital services, Mr Wong said.

“We will also continue to make e-payment more convenient, seamless and user-friendly for citizens … We are also exploring a one-stop platform for citizens to make payments to the Government through their mobile phones. This can potentially consolidate bills from different public agencies, saving citizens the trouble of having to go through multiple channels,” he added.

Leveraging technology to simplify and streamline transactions is a key part of digitisation efforts in the public service.

As of 2015, nearly 90 per cent of the most frequently used Government transactions can be conducted online, up sharply from 76 per cent in 2013, Mr Wong said.

Based on a survey conducted last year, 77 per cent of citizens were very satisfied with government digital services, he added.

While Singapore has done well, it should not be complacent, Mr Wong warned.

“Advances in digital technologies are evolving rapidly and we have to keep up. As Minister of State Janil Puthucheary shared yesterday at the Ministry of Communications and Information’s Committee of Supply (debate), we also need to ensure that our digital services do not leave the elderly and the less tech-savvy behind, and that extra support is readily available to them when needed. One example is the Silver Infocomm Initiative which helps our elderly stay connected,” he said.

As announced by the Ministry of Finance last year, the Government has embarked on a multi-year journey to more pro-actively use technology and data to improve its service delivery.

Singapore’s efforts towards a digital Government started in the 1980s, when it first pushed for computerisation in a big way in the public service.

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Autor(en)/Author(s): Angela Teng

Quelle/Source: TODAYonline, 08.03.2017

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