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eGovernment Forschung seit 2001 | eGovernment Research since 2001
The number of government departments and establishments honoured at the Dubai Government Excellence Program (DGEP) Awards 2005 has risen to 12, while two other establishments received special recognition.

The Program's administration expressed its satisfaction with the results that the Program has achieved since its inception eight years ago.

Particularly the growing number of government departments and establishments winning the awards reflects well on the Program in securing it's prominence as one of the key driving forces of excellence in Dubai government organisations.

The Program also crystallizes the level of government organisations' commitment to utilising criteria of the DGEP as a key tool for benchmarking organizational excellence.

Results of the 2005 Dubai Government Excellence Program were announced as follows:

Best Results in Customer Satisfaction (Mystery Shopper) went to the Dubai Land and Property Department, which achieved a score of 82%. The Dubai Airport Free Zone Authority won the award for the Best Result in Employee Satisfaction polling 78% in employee satisfaction.

The Dubai Ports World (DP World) received the Distinguished Government Department - Golden Category, for its outstanding work and achieving the highest recorded average. This is the second time for DP World to win the same award.

The award for Distinguished Government Department went to the Dubai Economic Department for its constant progress and its role in serving the community in addition to its positive performance results.

Dubai Police Headquarters was named the Distinguished E-Government Department for offering multiple options for online transactions and services. The recognition also came for the department's active involvement of the general public in evaluating these services.

Dubai Electricity and Water Authority's Human Resources department was honoured as the Distinguished Government Division for implementing an advanced human resources management systems and achieving exemplary results.

Dubai Police Headquarters' Criminal Investigation Team (Arson Lopen) was named the Distinguished Team. The award came in recognition of the team's excellent record of achievements and the excellent level of co-operation amongst team members. The award was shared with a team of Dubai Financial Market which has played a central role in exposing the share scam at the Market. The team was commended on its breakthrough investigation and its ability to prevent a negative impact on the exchange.

The Distinguished Management Initiative Award went to 'Measuring Training Impact' of Dubai Electricity and Water Authority. The programme was awarded for its effective approach based on key principles of effective management.

The Distinguished Technical Project went to the Department of Civil Aviation's Suspect Baggage Tracking System and Dubai Municipality's Virtual Reference System.

The Distinguished Government Employee award went to Dr. Mansoor Al Awar, Head of Overall Quality in Dubai Police. The award was granted to Dr. Al Awar in appreciation of his accomplishments, and his range of initiatives as well as his contributions in police activities and in promoting principles of quality.

Lina Mofleh Al Qudah of Dubai Municipality won the Distinguished Administrative Employee Award for her commitment to her responsibilities and determination on developing her own skills as well as her voluntarily work.

Dubai Municipality celebrated two more award-winning members, with Abdul Karim Al Hajj Abdul Karim awarded as the Distinguished Financial Employee and Ahmed Hashim Bahrozian, who was named the Distinguished Technical/Engineering Employee.

Both winners have proven successful in their fields whilst implementing the latest systems and increasing the outcome of their work and reinforcing good sportsmanship.

The winner of the Distinguished Employee in Specialized Jobs went to Hamad Juma Khamis from Dubai Police for his exceptional efforts in solving criminal cases. The Distinguished Field Employee was awarded to two people - Khalil Al Mansouri from Dubai Police and Rashid Al Muhairbi from Dubai Ports World.

Aisha Majid Bin Thaniya from the Dubai Customs won the Distinguished Female Employee for her role in designing and planning.

Distinguished New Employees were presented to three employees, Hessa Al Bastaki from the Jebel Ali Free Zone Authority, Mona Mirza from DP World and Saeed Al Mulla of Dubai Technology and Media Free Zone.

The Special Recognition Awards went to DP World for gaining recognition in the global trading sector and to the Dubai Land Department for achieving the highest average in performance amongst all the departments for in 2004 and 2005.

Autor: Anne-Birte Stensgaard

Quelle: AME Info, 18.04.2006

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